Return Policy

FIRE SAFETY - ALL OF OUR BOARDS ARE SAFE and CERTIFIED UL2272 WITH UN AND UL CHARGERS.  WE HAVE NOT HAD ANY SAFETY ISSUES REGARDING OUR BOARDS! IF YOU HAVE ANY CONCERNS EMAIL US AT SUPPORT@HOVERSHOP.COM

WE URGE ALL OF OUR CUSTOMERS TO FOLLOW THESE SIMPLE STEPS REGARDING BATTERY SAFETY - http://www.hovershop.com/Hoverboard-Lithium-Ion-Battery-Safety-Tips_ep_152-1.html

Hoverboard Battery Safety!: All of our batteries are name brand and have passed all safety testing for Use, Transportation, Manufacturing.  Read Here

Auction Sites: Auction sites are selling directly from China! They charge over 100 dollars for shipping and you will be dealing with someone from outside the country, which can be a hassle. Most importantly they do not follow US. LAW and can void your warranty at anytime.

Other Websites: We have received reports from customers complaining about receiving faulty boards and sellers not responding to request for warranty/refund. Don't be tricked by cheap prices. They offer low quality customer service and NO phone support. We are dedicated to our customer satisfaction and available via email or phone 8am - 5pm PST time.

Cheaper Scooters?: Don't fall victim to phony sites pretending to be from the U.S, they are simply shipping directly from China and Free Shipping is "SEA" shipping!? Which can take up to 30days! Buy from Hovershop.com, we ship same day from the the West Coast. It takes 2-3 days to get to you!

Warranty/Return Policy: The Hover boards come with 90 Days limited warranty against manufacture defects. Any damage incurred by improper usage,negligence, alterations would not be covered by the warranty. All Hoverboards are tested for quality before shipping. If you notice something wrong with your Hoverboard, please immediately stop use and document by taking pictures and emailing us details. If your board is found to be defective for any reason, we will immediately send a replacement and you can send back the defective Hoverboard (10-days from date of purchase only). NOTE - If you fail to follow warranty policy we will not be able to honor a full exchange. Please make sure you immediately, contact us if something is wrong. Please submit a ticket include invoice AB# and a brief description of your issue.

Extended Warranty - If you purchased an extended warranty, you do not have to pay for shipping, or any repairs, your board is fully covered.  

No Extended Warranty - After 10 days, you have to pay for shipping fees to and from our repair center, all repairs are covered FREE of charge for 6 months if its deemed a manufacture issue.

NOTE - PLEASE READ THE RETURN POLICY, 10 DAYS FROM DATE OF PURCHASE, YOU MAY RETURN YOUR BOARD ONLY IF STILL IN NEW CONDITION, HOWEVER, THE FOLLOWING FEES APPLY, 35 FLAT RATE CHARGE AND 10% RESTOCKING FEE!

THANK YOU!

Submit Repair Ticket Here

Email us here: support@hovershop.com

Shipping: All orders processed by 3pm PST time will be sent via shipping method selected at checkout. All orders usual delivers is 3 days (maybe less)  We have stock available now, those other sites take up to 10 days to ship are selling from China directly! Don't trust those sites who are drop-shipping your Hoverboard. You don't know what condition it will be in when it arrives. Buy from a reputable company! Hovershop.com!

How fast does it go? Average top speed of 6 mph. Always be safe and wear a helmet.

What is the average weight limit? For safety and best use we recommend a maximum weight limit of 265lbs.

How hard is it to ride the Hover scooter? It's actually fairly easy and intuitive. Most people are able to ride freely in about 15 minutes! We will be posting training tips to help you get going in less time. Always be safe! Wear protective head gear!

How long does the battery last? The battery takes 60 minutes for a full charge and will last for 9-12 miles. This range is dependent on the users weight, road conditions and temperature.

How durable are the Hover Boards? Hovershop.com boards are very durable! The boards can handle bumps and sharp turns. We DO NOT recommend riding in the rain or intentionally getting the hoverboard wet.

Wholesale/Distributors: Contact us if you would like to become a wholesale partner Email: support@hovershop.com

Feel free to contact us with any additional questions regarding hovershop.com Email: support@hovershop.com


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